Something not working, or a question about your account? We read every message and aim to reply within two business days.
Bugs, questions, feedback, or anything about using the app.
Access, correct, or delete your personal information.
Subscriptions are billed by the App Store, so they're cancelled on your device rather than in Pako:
Cancelling stops the next renewal. You keep Premium access until the end of the period you've already paid for. Deleting the app does not cancel a subscription.
Because Apple processes all payments, refunds are handled by Apple and not by us. Visit reportaproblem.apple.com, sign in, and select the purchase. If Apple declines and you believe there's been an error, email us and we'll help where we can.
You can delete your account directly in the app, under Settings. This permanently removes your personal data within 30 days, except anything we're legally required to keep. If you can't access the app, email request@meetpako.com and we'll do it for you.
Sign in with the same Apple ID you bought with, open Pako, and use Restore Purchases in the subscription screen. If it doesn't appear, email us with the Apple ID email you used.
No. Pako is not a veterinary service and does not provide medical advice or diagnoses. Scores, projections, and AI results are informational estimates. Always consult a licensed veterinarian about your dog's health, and seek immediate professional help in an emergency.
Breed identification, food scans, and health insights are generated automatically and can be incomplete or wrong. Treat them as a starting point, not a verdict, and confirm anything important with a professional.
Please email support@meetpako.com. Telling us your device model, iOS version, and what you were doing when it happened helps us fix things much faster.
18032912 Canada Inc., doing business as Pako
Incorporated federally in Canada, registered in Quebec.
Support: support@meetpako.com · Privacy: request@meetpako.com